Because your company would do things only once…
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Customers love being informed and love to have complete documentation.
And also internally you want this.
But is the way to build documentation effective?
Or does your engineering department create documentation rarely used?
Or does your customer documentation create the same contents as the training department - but in another format? Do you have an overview on your documentation?
Is the usability of your customer documentation top notch? Do you really need allt his documentation?
Do you train all involved staff in an efficient way?
Are you consciously handling all these questions?
Are you using the right tools?
Do you know the best documentation techniques today?
What is your strategy?
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