Capturing knowledge is a special skill.
So is doing so in an optimal way.
We know the process capturing inside-out and capture knowledge in the most optimal way.
Depending on the volume, type of process, staff using the process, knowledge maturity we agree on an optimal way to capture the process.
Referring to the picture above: we are very aware of the cost for organizations when claiming staff to capture knowledge from.
So our processes also take this into account.
But there is a nice side effect in process capturing:
We never had a capturing meeting which was not paid back immediately multifold, because of the knowledge unleashed during each process capturing session.